Fraud Blocker

Automation Use Case

Event Confirmation & Follow-Up
Reduce ghosting and lock in more bookings… automatically!

🎥 Watch These First

Step-by-step video guidance to help you learn how this automation works and how to set it up in your PPM account.

(Part 1 of 2)

(Part 2 of 2)

⚠️ IMPORTANT: New Autopilot Automations will not be automatically activated for existing events already in your PPM schedule (even if you set it to ‘auto-activate’).  You need to manually activate automations for existing events.

🎯 Goal

Automatically follow up with clients who haven’t confirmed their booking yet, to help secure the booking, collect the deposit, or clean up your calendar.

👤 Who This Is For

  • You’re waiting on confirmations or deposits
  • You want fewer manual follow-ups
  • You want a cleaner, more accurate calendar

✅ Why It Helps

  • For You: Less ghosting, cleaner calendar, automated follow-ups
  • For Clients: Timely, friendly reminders and next steps
  • For Team: Clearer view of which events are truly confirmed

✅ What it includes

This sequence uses 5 automations triggered around the event’s Confirmation DeadlineEach automation includes email and/or SMS reminders, and some include internal alerts to keep you in the loop.

Automation Flow

  • 3 days before Confirmation Deadline

    1

    Event Approval Reminder

    Actions: Email client + SMS client

  • Event Approval Reminder #2

    Actions: Email client + SMS client

    2

    1 day before Confirmation Deadline

  • 1 day before Confirmation Deadline

    3

    Event Approval Extension

    Actions: Email client, self + SMS client

  • Event Dropped Notification

    Actions: Email client (Optional Email self)

    4

    1 day after Confirmation Deadline

  • 7 days after Confirmation Deadline

    5

    Still Interested? Follow-Up

    Actions: Email client, self

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