Fraud Blocker

Automation Use Case

Final Balance Payment Reminders
Get paid on time — without awkward follow-ups or last-minute stress.

🎥 Watch These First

Step-by-step video guidance to help you learn how this automation works and how to set it up in your PPM account.

(Part 1 of 2)

(Part 2 of 2)

⚠️ IMPORTANT: New Autopilot Automations will not be automatically activated for existing events already in your PPM schedule (even if you set it to ‘auto-activate’).  You need to manually activate automations for existing events.

🎯 Goal

Proactively remind clients to pay their final event balance — helping to prevent awkward follow-ups, day-of-event stress, or last-minute cancellations.

👤 Who This Is For

  • Businesses that collect final payment after booking
  • Those who want to avoid chasing overdue balances
  • Anyone looking to automate polite payment reminders

✅ Why It Helps

  • For You: No more chasing payments manually
  • For Clients: Friendly reminders and easy payment links
  • For Team: Fewer surprises, smoother event day

✅ What it includes

This sequence includes 3 automations triggered before and after the Balance Due Date — sending gentle reminders to the client, and alerting you when things become overdue. Completely automated!

Automation Flow

  • 3 days before Balance Due Date

    1

    Final Balance Reminder

    Actions: Email client

  • Final Balance Reminder #2

    Actions: Email client

    2

    1 day before Balance Due Date

  • 2 days after Balance Due Date

    3

    Overdue Balance Alert

    Actions: Email client, self + SMS client, self

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